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Klaviyo

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The Klaviyo integration allows Karla to provide your Klaviyo account with triggers of any sort, like shipment notifications or claims.

Event Groups​

Karla provides the following event groups to your Klaviyo instance in relation to your customer orders.

Claims​

For any processed claim (e.g. damaged package, package not found...). See Claims.

  • CLAIM_CREATED
  • CLAIM_UPDATED

Shipments​

For any processed shipment update.

  • CARRIER_DELAY
  • DAMAGED
  • DELAYED_DUE_TO_CUSTOMER_REQUEST
  • DELIVERED
  • DELIVERED_ALL_EVENTS
  • DELIVERED_TO_LETTERBOX
  • DELIVERED_TO_NEIGHBOUR
  • DELIVERED_TO_PARCEL_LOCKER
  • DELIVERED_TO_PARCEL_SHOP
  • DELIVERY_FAILED
  • DELIVERY_FAILED_ADDRESS_ISSUE
  • DELIVERY_FAILED_FORWARDED_TO_PARCEL_SHOP
  • DELIVERY_SECOND_ATTEMPT
  • FAILED_RETURNED
  • PRE_TRANSIT
  • IN_TRANSIT
  • NOT_PICKED_UP_THEN_RETURNED
  • OUT_FOR_DELIVERY
  • PICKED_UP
  • REFUSED_THEN_RETURNED

Steps​

1. Open Klaviyo & navigate to Settings​

Klaviyo Installation 1

2. Select API key and click on Create Private API Key​

Klaviyo Installation 2

3. Name it “Karla Integration” and select the scope and confirm with Create​

You should select the following scopes (Read/Write Access):

  • Events: to allow Karla to send events to your Klaviyo account
  • Profiles: to allow Karla to access profile data
  • List: to allow Karla to read Klaviyo lists to enable segmented campaigns
  • Segments: to allow Karla to read Klaviyo segments to enable segmented campaigns

Klaviyo Installation 3

4. Copy the Private API key and send it to Karla​

Klaviyo Installation 4