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Build Smarter Integrations with Karla Webhooks

· 3 min read
Darío Blanco Iturriaga
Darío Blanco Iturriaga
CTO

We're excited to announce that Karla's webhooks functionality is now generally available to all users worldwide! 🎉

After months of testing, our robust webhook system is ready to help you build more responsive and integrated delivery experiences for your customers.

What are Webhooks?​

Webhooks are HTTP callbacks that Karla sends to your application when specific events occur during the delivery lifecycle. Instead of constantly polling our API for updates, webhooks allow you to receive real-time notifications about delivery status changes, ensuring your systems stay synchronized with minimal overhead.

Key Benefits​

Real-time Updates​

Receive instant notifications about everything that happens to your shipments and claims. No more polling delays or missed status changes.

Improved Customer Experience​

Keep your customers informed with immediate updates about their deliveries, reducing support inquiries and increasing satisfaction.

Operational Efficiency​

Automate your internal processes based on shipment and claim events. Update inventory, trigger customer communications, or synchronize with your existing systems seamlessly.

Reduced API Usage​

Eliminate the need for frequent polling, reducing your API call volume and improving application performance.

Security & Reliability​

Security and reliability are paramount in our webhook implementation:

  • HTTPS Required: All webhook endpoints must use HTTPS for secure transmission
  • Signature Verification: Each webhook includes a cryptographic signature for authenticity verification
  • Retry Logic: Failed webhook deliveries are automatically retried with exponential backoff
  • Idempotency: Each webhook event includes a unique ID to handle duplicate deliveries gracefully

Integration Examples​

E-commerce Platform​

Automatically update order status in your store when deliveries are completed, triggering customer emails and updating inventory systems.

Logistics Dashboard​

Build real-time delivery tracking dashboards that update instantly as packages move through the delivery network.

Customer Service Tools​

Integrate with your helpdesk to automatically create tickets for failed deliveries and customer claims or provide agents with real-time delivery status.

What's Next?​

This is just the beginning. We're already working on expanding our webhook capabilities with more events and types beyond shipments and claims.

Start Building Today​

Ready to integrate webhooks into your application? Check out our comprehensive webhook documentation and API reference to get started.

Our webhook system is designed to scale with your business, whether you're processing dozens or thousands of deliveries per day. Join the growing number of developers who are building more responsive delivery experiences with Karla's webhook functionality.

Want to stay updated on the latest Karla developments? Follow our blog and status page for real-time updates on new features and improvements.