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Get Started with GoKarla

Welcome to GoKarla! Follow this step-by-step guide to transform your post-purchase experience into a powerful revenue driver. Most merchants are fully operational within 30 minutes.

Why GoKarla?​

Drive More Revenue

Turn your post-purchase experience into a revenue-generating channel with targeted campaigns

Delight Customers

Keep customers informed with real-time delivery updates and self-service options

Save Time

Automate customer communication and support workflows

Gain Insights

Understand delivery performance and customer behavior

Your Onboarding Journey​

Follow these steps to get your first tracking page live and campaigns running:

Phase 1: Initial Setup (10 minutes)​

1. Create Your Account​

Start your free account with no credit card required:

Sign Up

2. Connect Your Store​

Install our official Shopify app for seamless integration:

Shopify Setup Guide

What happens automatically:

  • Order data syncs in real-time
  • Customer segments are created
  • Tracking pages are generated

3. Customize Your Tracking Page​

Make the tracking experience your own:

Customization Guide

Quick customization options:

  • Upload your logo
  • Set brand colors
  • Choose layout style
  • Add custom content blocks

Phase 2: Embed a Tracking Page to your site (15 minutes)​

4. Choose Your Integration Method​

Embedding Options

5. Test Your Integration​

Verify everything works perfectly:

  1. Place a test order in your store
  2. Access the tracking page using the test order
  3. Verify the display and branding

You can use an order number and zip code from one of our demos.

Try Live Demo

Phase 3: Activate Growth Features (Optional)​

6. Launch Your First Campaign​

Campaigns guide

7. Set Up Notifications​

Keep customers informed automatically:

Email Notifications:

Real-time Updates:

8. Enable Customer Self-Service​

Reduce support tickets with Resolve:

Set Up Resolve

Try Demo

Resources & Support​

📚 Essential Documentation​

Orders API

Manage and track orders programmatically

Shipments API

Real-time tracking across 1000+ carriers

Campaigns API

Create targeted post-purchase promotions

Webhooks

React to delivery events in real-time

🎯 Popular Integration Patterns​

Perfect for: Small to medium stores

  1. Install shop integration
  2. Add tracking page embed
  3. Create welcome campaign
  4. Monitor performance

Time to launch: 30 minutes

💬 Get Help​

Our team is here to ensure your success:

Email Support

[email protected]

Response within 24 hours

Status Page

status.gokarla.io

Real-time system status