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Shop connection

Overview​

Karla provides an API-first post-purchase experience platform that seamlessly integrates with your e-commerce infrastructure. This comprehensive guide covers all aspects of connecting your shop to Karla's system, from initial setup to advanced configurations.

Requirements​

Shop Integration​

A connection to your shop is required as detailed in the Shop Integrations documentation. This connection enables us to:

  • Retrieve order data for processing and customer communication
  • Sync product information for accurate tracking displays
  • Access customer details for personalized experiences
  • Monitor fulfillment status for real-time tracking updates

Service Desk Integration​

Integration Methods​

By default, events will be sent in the following format.

To deliver structured data to your service desk, we support REST API endpoints and webhooks.

IP Whitelisting​

If your service has firewall restrictions, add these IP addresses to your allow list:

  • 34.77.48.225

SSL/TLS Requirements​

  • All API requests must use HTTPS
  • Minimum TLS version: 1.2
  • Certificate must be valid and trusted