Events

Karla generates events throughout the customer journey, from order creation to delivery completion. Understanding the event hierarchy and structure is crucial for building integrations, setting up webhooks, and creating responsive campaigns.

Third-party tools

We can integrate with any third-party tool that allows custom event creation via their API. If the tool allows passing a custom attributes object, such object will have the format defined here.

Event Hierarchy

Events in Karla follow a four-level hierarchy:

1. Source

The top-level entity that generates the event:

shipments - Package delivery events
claims - Customer service request events

2. Ref

The event reference. Format will be different depending on its source:

Shipments: {source}/{phase}/{event_name}

Example: shipments/delivered/SUCCESSFULLY_DELIVERED

Claims: {source}/{action}

Example: claims/created

info

When subscribing to events via a webhook's enabled_events field, you can use the phase-level ref, like shipments/delivered to receive all events belonging to the delivered shipment phase or claims to get all relevant claim actions.

3. Event Name

The most granular event identifier (e.g., SUCCESSFULLY_DELIVERED, OUT_FOR_DELIVERY)

4. Event Group

Klaviyo-friendly groupings for easier campaign management (e.g., shipment_delivered, shipment_in_transit)

Shipment Events

Shipment events are generated mainly by fulfilled shipments (those with tracking numbers). Draft shipments only generate pre-transit events.

Draft vs Fulfilled Events

Draft shipments: Only generate pre-transit events like ORDER_CREATED or ORDER_CANCELLED events (no tracking number yet)
Fulfilled shipments: Generate all other tracking events

Event Structure

Ref Pattern: shipments/{phase}/{event_name}

By Phase

Pre-Transit Phase: order_created, order_processed... - Events when order is placed but before carrier pickup
In-Transit Phase: in_transit, in_delivery... - Package moving through carrier network
Out for Delivery Phase: out_for_delivery, collect... - Final mile delivery events
Delivered Phase: e.g. delivered - Successful delivery confirmations
Failed Delivery Phase: e.g. delivery_failed - Unsuccessful delivery attempts
Carrier Delay Phase: e.g. carrier_delay - Delays and issues during transport
Returned Phase: returned, return_failed... - Return to sender events

Event Catalog

Full shipment event catalog with their respective event name (most granular), ref (for webhooks) and event group (exposed to third-parties like Klaviyo).

Missing/Lost Events

These events can occur in any phase when packages go missing:

Event Name	Ref	Event Group
`SHIPMENT_LOST_IN_DELIVERY`	`shipments/{phase}/SHIPMENT_LOST_IN_DELIVERY`	`shipment_lost`
`SHIPMENT_LOST_IN_TRANSIT`	`shipments/{phase}/SHIPMENT_LOST_IN_TRANSIT`	`shipment_lost`
`SHIPMENT_LOST`	`shipments/{phase}/SHIPMENT_LOST`	`shipment_lost`

Claim Events

Claim events are generated when customers create or update service requests.

Ref Pattern: claims/{event_name}

Event Name	Ref	Description
`CLAIM_CREATED`	`claims/created`	New claim submitted by customer
`CLAIM_UPDATED`	`claims/updated`	Claim status or details changed

Event Groups

Event groups provide business-friendly names for external tools. Each group may contain multiple event names.

Delivery Events
Transit Events
Issue Events
Return Events
Claim Events

Event Group	Description	Example Event Names
`shipment_delivered`	Successful delivery	`SUCCESSFULLY_DELIVERED`
`shipment_delivered_all_events`	All delivery variations	All `delivered` phase events
`shipment_delivered_to_neighbour`	Delivered to neighbor	`SUCCESSFULLY_DELIVERED_TO_NEIGHBOR`
`shipment_delivered_to_letterbox`	Delivered to letterbox	`SUCCESSFULLY_DELIVERED_AND_LEFT_AT_LETTER_BOX`
`shipment_delivered_to_parcel_shop`	Delivered to pickup point	`ARRIVED_AT_PARCEL_SHOP`, `SUCCESSFULLY_COLLECTED_AT_PARCEL_SHOP`
`shipment_delivered_to_parcel_locker`	Delivered to parcel locker	`ARRIVED_AT_PARCEL_LOCKER`, `SUCCESSFULLY_COLLECTED_AT_PARCEL_LOCKER`
`shipment_picked_up`	Successfully picked up	`SUCCESSFULLY_COLLECTED`

Event Group	Description	Example Event Names
`shipment_pre_transit`	Package prepared for shipping	`ORDER_PROCESSED`, `PICKUP_SUCCESSFUL`
`shipment_in_transit`	Package moving through network	`DISPATCHED_FROM_SORTING_CENTER`, `ARRIVAL_AT_FINAL_DELIVERY_CENTER`
`shipment_out_for_delivery`	Package out for delivery	`OUT_FOR_DELIVERY`, `IN_DELIVERY`

Event Group	Description	Example Event Names
`shipment_carrier_delay`	Carrier-reported delays	`DELAY_EXPECTED`, `DELAY_IN_TRANSPORT`
`shipment_damaged`	Package damage reported	`SHIPMENT_DAMAGED`
`shipment_delivery_failed`	Delivery attempt failed	`DELIVERY_ATTEMPTED`, `DELIVERY_LAPSED`
`shipment_delivery_failed_address_issue`	Address problems	`DELIVERY_ATTEMPTED_ADDRESS_COULD_NOT_BE_FOUND`
`shipment_delivery_failed_forwarded_to_parcel_shop`	Forwarded to pickup	`DELIVERY_ATTEMPTED_FORWARDING_TO_PICKUP_LOCATION`
`shipment_delivery_second_attempt`	Reattempting delivery	`DELIVERY_ATTEMPTED_FAILED_WILL_TRY_AGAIN`

Event Group	Description	Example Event Names
`shipment_not_picked_up_then_returned`	Not picked up, returned	`SHIPMENT_NOT_PICKED_UP_FROM_PARCEL_LOCKER_RETURNED_TO_BASE`
`shipment_refused_then_returned`	Customer refused package	`DELIVERY_ATTEMPTED_REJECTED_BY_ADDRESSEE`
`shipment_failed_returned`	Package returned to sender	`RETURN_TO_SENDER_COMPLETED`

Event Group	Description
`claim_created`	New claim submitted
`claim_updated`	Claim status changed

Event Filtering

When listening to Karla events (e.g. webhooks), use the ref values in your enabled_events array:

All Events

{
  "enabled_events": ["*"]
}

Specific Sources

{
  "enabled_events": ["shipments", "claims"]
}

Phase-Based Filtering (Shipments Only)

{
  "enabled_events": ["shipments/delivered", "shipments/in_delivery"]
}

Granular Event Filtering

{
  "enabled_events": [
    "shipments/delivered/SUCCESSFULLY_DELIVERED",
    "shipments/in_delivery/OUT_FOR_DELIVERY",
    "claims/created"
  ]
}

Common Business Use Cases

{
  "enabled_events": [
    "shipments/delivered",
    "shipments/delivery_failed",
    "shipments/in_transit/DELAY_EXPECTED",
    "shipments/in_transit/SHIPMENT_DAMAGED",
    "claims"
  ]
}

Event payload

All Karla events follow a consistent structure:

Standard Event Structure
{
  "source": "shipments|campaigns",
  "ref": "{source}/{phase|action|event_name}[/{event_name}]?",
  "version": 1,
  "triggered_at": "2024-01-29T14:48:47+00:00",
  "event_data": {
    // Event-specific data
  },
  "context": {
    // Related entities and metadata
  },
  "shop_slug": "your-shop-slug",
  "shop_id": "your-shop-uuid"
}

Event-specific Data

Shipment event data
{
  ...
  "event_data": {
    "shipment_id": "abc65a96-0871-452a-a506-c644e2012123",
    "carrier_reference": "dhl",
    "event_name": "DEPARTURE_FROM_TRANSPORT_HUB",
    "phase": "in_transit",
    "tracking_number": "0123456789",
    "tracking_url": "https://example.com/tracking",
    "updated_at": "2024-01-29T14:48:47+00:00",
    "event_group": "shipment_in_transit"
  }
  ...
}

Event payload examples

Real event payloads you'll receive from Karla (e.g. via webhooks), organized by event type. These examples include full context data to help you understand the complete structure.

Shipment event

{
  "source": "shipments",
  "ref": "shipments/delivered/DEPARTURE_FROM_TRANSPORT_HUB",
  "version": 1,
  "triggered_at": "2024-01-29T14:48:47+00:00",
  "event_data": {
    "shipment_id": "6be0ea64-fe5e-478e-aee5-f9f7bbc53804",
    "carrier_reference": "dhl",
    "event_name": "DEPARTURE_FROM_TRANSPORT_HUB",
    "phase": "delivered",
    "tracking_number": "0123456789",
    "tracking_url": "https://example.com/tracking",
    "updated_at": "2024-01-29T14:48:47+00:00"
  },
  "context": {
    "order": {
      "order_number": "0000001",
      "order_name": null,
      "order_placed_at": "2025-06-18T22:00:04.264555+00:00",
      "total_order_price": 123.456,
      "shipping_price": 4.99,
      "sub_total_price": 118.457,
      "discount_price": 30,
      "products": [
        {
          "title": "Delivery s*cks",
          "quantity": 2,
          "price": 1,
          "size": "S",
          "images": [
            {
              "src": "https://storage.googleapis.com/karla-merchants-metadata/gokarla/Karla_SINGLE_PRODUCT.png",
              "alt": "Delivery socks"
            }
          ],
          "sku": null,
          "weight": null,
          "tax_lines": [],
          "bundled_products": [],
          "shipment_id": null,
          "type": "product"
        },
        {
          "title": "Magic item",
          "quantity": 3,
          "price": 4,
          "size": null,
          "images": [],
          "sku": null,
          "weight": null,
          "tax_lines": [],
          "bundled_products": [],
          "shipment_id": null,
          "type": "product"
        }
      ],
      "discounts": [],
      "email_id": null,
      "address": {
        "address_line_1": "Gormannstr.",
        "address_line_2": "19a",
        "city": "Berlin",
        "country": "Germany",
        "country_code": null,
        "name": "John Doe",
        "phone": "123456789",
        "province": "Berlin",
        "province_code": null,
        "street": "Gormannstr. 19a",
        "zip_code": "01234",
        "company": null
      },
      "currency": "EUR",
      "segments": null,
      "weight": null,
      "external_customer_id": null,
      "order_status_url": null
    },
    "customer": {
      "external_id": null,
      "email": null,
      "first_name": null,
      "last_name": null,
      "full_name": "John Doe",
      "phone": "123456789"
    },
    "shipments": [
      {
        "uuid": "6be0ea64-fe5e-478e-aee5-f9f7bbc53804",
        "updated_at": "2024-01-29T14:48:47+00:00",
        "events": [
          {
            "event_key": "H20",
            "time": "2023-10-09T15:31:43+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "delivered",
            "event_name": "SUCCESSFULLY_COLLECTED",
            "event_strings": {
              "event_status": "Nice! You've collected your parcel.",
              "list_label": "Collected",
              "header_headline": "COLLECTED",
              "header_title": "Home sweet home",
              "header_subtitle": "You have picked it up."
            },
            "language": "en"
          },
          {
            "event_key": "G24",
            "time": "2023-10-09T08:20:20+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "in_delivery",
            "event_name": "IN_DELIVERY",
            "event_strings": {
              "event_status": "Get ready! Your package is about to arrive.",
              "list_label": "Arriving 25.09",
              "header_headline": "ARRIVING",
              "header_title": "25.09",
              "header_subtitle": ""
            },
            "language": "en"
          },
          {
            "event_key": "E23",
            "time": "2023-10-08T13:50:40+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "in_transit",
            "event_name": "DEPARTURE_FROM_TRANSPORT_HUB",
            "event_strings": {
              "event_status": "Moving on! Your parcel has left the transport hub.",
              "list_label": "Arriving 25.09",
              "header_headline": "IN TRANSIT",
              "header_title": "25.09",
              "header_subtitle": ""
            },
            "language": "en"
          },
          {
            "event_key": "E21",
            "time": "2023-10-08T10:45:30+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "in_transit",
            "event_name": "ARRIVAL_AT_TRANSPORT_HUB",
            "event_strings": {
              "event_status": "Your parcel arrived at the transport hub and is getting ready for the next leg.",
              "list_label": "Arriving 25.09",
              "header_headline": "IN TRANSIT",
              "header_title": "25.09",
              "header_subtitle": ""
            },
            "language": "en"
          },
          {
            "event_key": "A12",
            "time": "2023-10-07T12:01:10+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "order_processed",
            "event_name": "ORDER_PROCESSED",
            "event_strings": {
              "event_status": "Your parcel has been packed and is ready to be shipped.",
              "list_label": "packed",
              "header_headline": "PACKED",
              "header_title": "Your parcel has been packed",
              "header_subtitle": ""
            },
            "language": "en"
          },
          {
            "event_key": "A10",
            "time": "2023-10-06T18:58:15+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "order_created",
            "event_name": "ORDER_CREATED",
            "event_strings": {
              "event_status": "You've placed an online order.",
              "list_label": "Order placed",
              "header_headline": "ORDER PLACED",
              "header_title": "Thanks for shopping!",
              "header_subtitle": ""
            },
            "language": "en"
          }
        ],
        "estimated_arrival": {
          "start": "2023-09-23T12:00:00+00:00",
          "end": "2023-09-25T12:00:00+00:00",
          "time_prediction": "25.09",
          "language": "en"
        },
        "carrier": {
          "tracking_number": "0123456789",
          "carrier_reference": "dhl",
          "tracking_url": null
        },
        "flag": "normal",
        "pickup": {
          "type": "neighbor",
          "name": "pickup_name",
          "address": {
            "address_line_1": "Gormannstr. 19a 01234 Berlin",
            "address_line_2": null,
            "city": null,
            "country": null,
            "country_code": null,
            "name": null,
            "phone": null,
            "province": null,
            "province_code": null,
            "street": "Gormannstr. 19a 01234 Berlin",
            "zip_code": null,
            "company": null
          },
          "url": "pickup_url",
          "opening_hours": "opening_hours",
          "date_to": "2023-09-26T12:00:00+00:00"
        },
        "products": [
          {
            "title": "Delivery s*cks",
            "quantity": 2,
            "price": 1,
            "size": "S",
            "images": [
              {
                "src": "https://storage.googleapis.com/karla-merchants-metadata/gokarla/Karla_SINGLE_PRODUCT.png",
                "alt": "Delivery socks"
              }
            ],
            "sku": null,
            "weight": null,
            "tax_lines": [],
            "bundled_products": []
          },
          {
            "title": "Magic item",
            "quantity": 3,
            "price": 4,
            "size": null,
            "images": [],
            "sku": null,
            "weight": null,
            "tax_lines": [],
            "bundled_products": []
          }
        ]
      }
    ],
    "claims": []
  },
  "shop_slug": "gokarla",
  "shop_id": "7af5390b-1425-4af6-a00d-e5f5184a7b51"
}

Claim Event

{
  "source": "claims",
  "ref": "claims/created",
  "version": 1,
  "triggered_at": "2023-09-23T12:00:00+00:00",
  "event_data": {
    "resolution_preference": "refund",
    "reason": "partial_damage",
    "status": "pending",
    "description": "Package was damaged on the right side",
    "customer_signature_image_url": "https://cdn.gokarla.io/12d6cceb-efa5-4bbc-a557-a6d31ed9f68b/df4f85de-1580-4c33-9178-cee6729e010a.png",
    "selected_items": [
      {
        "sku": "ABCD3",
        "title": "Product Title",
        "quantity": 1,
        "image_urls": []
      }
    ],
    "image_urls": [
      "https://cdn.gokarla.io/cdn-cgi/imagedelivery/dXeULRC3hlKS2IJjZmVx9Q/74c5c049-79b5-44b9-7972-672af41e8e00/claim"
    ],
    "claim_id": "38fdc365-7de9-4313-afbd-0ed23717c5e0",
    "event_name": "created",
    "created_at": "2023-09-23T12:00:00+00:00",
    "updated_at": "2023-09-23T12:00:00+00:00",
    "event_group": "claim_created"
  },
  "context": {
    "order": {
      "order_number": "0000001",
      "order_name": null,
      "order_placed_at": "2023-03-17T09:51:41+00:00",
      "total_order_price": 123.456,
      "shipping_price": 4.99,
      "sub_total_price": 118.457,
      "discount_price": 30,
      "products": [
        {
          "title": "Delivery s*cks",
          "variant_title": null,
          "quantity": 2,
          "price": 1,
          "size": "S",
          "images": [
            {
              "src": "https://storage.googleapis.com/karla-merchants-metadata/gokarla/Karla_SINGLE_PRODUCT.png",
              "alt": "Delivery socks"
            }
          ],
          "sku": null,
          "weight": null,
          "tax_lines": [],
          "bundled_products": [],
          "shipment_id": null,
          "type": "product"
        },
        {
          "title": "Magic item",
          "variant_title": null,
          "quantity": 3,
          "price": 4,
          "size": null,
          "images": [],
          "sku": null,
          "weight": null,
          "tax_lines": [],
          "bundled_products": [],
          "shipment_id": null,
          "type": "product"
        }
      ],
      "discounts": [],
      "email_id": "[email protected]",
      "address": {
        "address_line_1": "Gormanstr.",
        "address_line_2": "19a",
        "city": "Berlin",
        "country": "Germany",
        "country_code": "DE",
        "name": null,
        "phone": null,
        "province": null,
        "province_code": null,
        "street": null,
        "zip_code": "10119",
        "company": null
      },
      "currency": "EUR",
      "segments": null,
      "weight": null,
      "external_customer_id": "123456789",
      "order_status_url": "https://shop.gokarla.io/1234067358984/orders/aabbcc/authenticate?key=secret"
    },
    "customer": {
      "external_id": "123456789",
      "email": "[email protected]",
      "first_name": null,
      "last_name": null,
      "full_name": null,
      "phone": null
    },
    "shipments": [
      {
        "uuid": "6be0ea64-fe5e-478e-aee5-f9f7bbc53804",
        "updated_at": "2024-01-29T14:48:47+00:00",
        "events": [
          {
            "event_key": "H20",
            "time": "2023-10-09T15:31:43+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "delivered",
            "event_name": "SUCCESSFULLY_COLLECTED",
            "event_strings": {
              "event_status": "Nice! You've collected your parcel.",
              "list_label": "Collected",
              "header_headline": "COLLECTED",
              "header_title": "Home sweet home",
              "header_subtitle": "You have picked it up."
            },
            "language": "en"
          },
          {
            "event_key": "G24",
            "time": "2023-10-09T08:20:20+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "in_delivery",
            "event_name": "IN_DELIVERY",
            "event_strings": {
              "event_status": "Get ready! Your package is about to arrive.",
              "list_label": "Arriving 25.09",
              "header_headline": "ARRIVING",
              "header_title": "25.09",
              "header_subtitle": ""
            },
            "language": "en"
          },
          {
            "event_key": "E23",
            "time": "2023-10-08T13:50:40+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "in_transit",
            "event_name": "DEPARTURE_FROM_TRANSPORT_HUB",
            "event_strings": {
              "event_status": "Moving on! Your parcel has left the transport hub.",
              "list_label": "Arriving 25.09",
              "header_headline": "IN TRANSIT",
              "header_title": "25.09",
              "header_subtitle": ""
            },
            "language": "en"
          },
          {
            "event_key": "E21",
            "time": "2023-10-08T10:45:30+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "in_transit",
            "event_name": "ARRIVAL_AT_TRANSPORT_HUB",
            "event_strings": {
              "event_status": "Your parcel arrived at the transport hub and is getting ready for the next leg.",
              "list_label": "Arriving 25.09",
              "header_headline": "IN TRANSIT",
              "header_title": "25.09",
              "header_subtitle": ""
            },
            "language": "en"
          },
          {
            "event_key": "A12",
            "time": "2023-10-07T12:01:10+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "order_processed",
            "event_name": "ORDER_PROCESSED",
            "event_strings": {
              "event_status": "Your parcel has been packed and is ready to be shipped.",
              "list_label": "packed",
              "header_headline": "PACKED",
              "header_title": "Your parcel has been packed",
              "header_subtitle": ""
            },
            "language": "en"
          },
          {
            "event_key": "A10",
            "time": "2023-10-06T18:58:15+00:00",
            "timezone": "UTC",
            "location": null,
            "additional_info": null,
            "phase": "order_created",
            "event_name": "ORDER_CREATED",
            "event_strings": {
              "event_status": "You've placed an online order.",
              "list_label": "Order placed",
              "header_headline": "ORDER PLACED",
              "header_title": "Thanks for shopping!",
              "header_subtitle": ""
            },
            "language": "en"
          }
        ],
        "estimated_arrival": {
          "start": "2023-09-23T12:00:00+00:00",
          "end": "2023-09-25T12:00:00+00:00",
          "time_prediction": "25.09",
          "language": "en"
        },
        "carrier": {
          "tracking_number": "0123456789",
          "carrier_reference": "dhl",
          "tracking_url": "https://example.com/tracking"
        },
        "flag": "normal",
        "pickup": {
          "type": "neighbor",
          "name": "pickup_name",
          "address": {
            "address_line_1": "Gormannstr. 19a 01234 Berlin",
            "address_line_2": null,
            "city": null,
            "country": null,
            "country_code": null,
            "name": null,
            "phone": null,
            "province": null,
            "province_code": null,
            "street": "Gormannstr. 19a 01234 Berlin",
            "zip_code": null,
            "company": null
          },
          "url": "pickup_url",
          "opening_hours": "opening_hours",
          "date_to": "2023-09-26T12:00:00+00:00"
        },
        "products": [
          {
            "title": "Delivery s*cks",
            "variant_title": null,
            "quantity": 2,
            "price": 1,
            "size": "S",
            "images": [
              {
                "src": "https://storage.googleapis.com/karla-merchants-metadata/gokarla/Karla_SINGLE_PRODUCT.png",
                "alt": "Delivery socks"
              }
            ],
            "sku": null,
            "weight": null,
            "tax_lines": [],
            "bundled_products": []
          },
          {
            "title": "Magic item",
            "variant_title": null,
            "quantity": 3,
            "price": 4,
            "size": null,
            "images": [],
            "sku": null,
            "weight": null,
            "tax_lines": [],
            "bundled_products": []
          }
        ]
      }
    ],
    "claims": []
  },
  "shop_slug": "gokarla",
  "shop_id": "7af5390b-1425-4af6-a00d-e5f5184a7b51"
}

Klaviyo Integration - Event group usage in Klaviyo flows
Webhook Setup - Event subscription guide
Merchant Portal - Order management interface

API Reference

Claim - Customer service and resolve flows
Shipment - Detailed shipment and tracking information

Events

Event Hierarchy

1. Source

2. Ref

3. Event Name

4. Event Group

Shipment Events

Event Structure

By Phase

Event Catalog

Order Created

Order Processed

In Transit

In Delivery

Collect

Delivered

Delivery Failed

Returned

Return Failed

Missing/Lost Events

Claim Events

Event Groups

Event Filtering

All Events

Specific Sources

Phase-Based Filtering (Shipments Only)

Granular Event Filtering

Common Business Use Cases

Event payload

Event-specific Data

Event payload examples

Shipment event

Claim Event

API Reference

Event Hierarchy​

1. Source​

2. Ref​

3. Event Name​

4. Event Group​

Shipment Events​

Event Structure​

By Phase​

Event Catalog​

Order Created

Order Processed

In Transit

In Delivery

Collect

Delivered

Delivery Failed

Returned

Return Failed

Missing/Lost Events​

Claim Events​

Event Groups​

Event Filtering​

All Events​

Specific Sources​

Phase-Based Filtering (Shipments Only)​

Granular Event Filtering​

Common Business Use Cases​

Event payload​

Event-specific Data​

Event payload examples​

Shipment event​

Claim Event​

Related Resources​

API Reference​

Event Hierarchy

1. Source

2. Ref

3. Event Name

4. Event Group

Shipment Events

Event Structure

By Phase

Event Catalog

Missing/Lost Events

Claim Events

Event Groups

Event Filtering

All Events

Specific Sources

Phase-Based Filtering (Shipments Only)

Granular Event Filtering

Common Business Use Cases

Event payload

Event-specific Data

Event payload examples

Shipment event

Claim Event

Related Resources

API Reference