Carrier Emails & How To Switch Them Off

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If you want to prevent DHL or other carriers from sending email notifications to your customers, the strategy depends heavily on the type of relationship and integration your shop has with your carriers, fulfillment providers, or label creation services. Here’s a breakdown based on the different setups:

Summary of Possible Solutions

Setup Description	How to Block Carrier Emails
Direct Contract with DHL	Contact DHL to disable emails; configure the API integration to manage notifications.
Shopify Shops using 247APPS	To disable customer notifications in Shopify apps like easyDHL, go to the app's settings, select "Shipping," and turn off "DHL Notifications."
Fulfillment Provider Manages Process	Request the provider to handle notifications / use their platform to block carrier emails.
Fulfillment Provider with Third-Party Label Service	Use third-party service (e.g., Sendcloud) to manage notifications - block DHL emails through platform settings.
Custom API Configurations	Prevent sending email data to the carrier API to avoid triggering notifications.

1. Shop with a Direct Contract with DHL and a Direct Contact Person

• DHL Contract Settings: Shops with a direct contract with DHL often have a dedicated account manager or contact person at DHL. These shops can request specific adjustments to the service, including blocking or disabling DHL’s default email notifications to customers.
  • Solution: Contact DHL’s account manager to ask them to disable the customer email notifications for tracking, delivery, or any other updates.
  • Consideration: It may be possible to configure DHL’s API or integration to suppress carrier notifications by customizing webhook or email settings. However, this can depend on the account type and the specific services negotiated.

2. Shopify Shops using 247APPS (easyDHL, easyDPD, easyHermes, easy GLS)

• Switching off emails via the Shopify app: For Shopify apps like easyDHL and easyDPD, you can control customer notifications through the app settings (depending on your plan). To disable notifications, go to your easyDHL app → Settings → Shipping → DHL Notifications.

  

3. Shop with a Fulfillment Provider in Charge of the Entire Fulfillment Process

• Fulfillment Provider’s Role: When a shop uses a third-party fulfillment provider the provider often takes responsibility for the logistics, including the shipment notifications. In this setup, DHL might still be the carrier, but the provider will manage the tracking and customer notifications.
  • Solution: Request the fulfillment provider to manage notifications directly. Providers may allow merchants to control the email notifications that customers receive or suppress any emails from DHL.
  • Fulfillment Software Integration: The fulfillment provider may have a platform that allows stores to configure email notifications, which can override the carrier’s default notifications. The shop can ensure that only its system (e.g., through Shopify or Klaviyo) sends customer updates.

4. Shop with a Fulfillment Provider and Third-Party Label Creation Service

• Third-Party Label Creation Services (e.g., Sendcloud): Many fulfillment providers use third-party label creation services to streamline logistics. These services generate the shipping labels, and the carrier (like DHL) processes the shipments. If these services are integrated with the shop's system, they can override the carrier’s default notifications.
  • Sendcloud & Similar Providers: If Sendcloud or another label provider is used, they often provide an interface to control email notifications. You can configure it to suppress any notifications from DHL, ensuring that all updates come from your shop directly.

5. Other Possibilities and Considerations

• Email Suppression at the API Level: Some eCommerce platforms allow merchants to control what information gets passed to the carrier API, such as email addresses. If the email address is not sent to DHL via the API, DHL will not be able to send notifications.
  • A workaround here could also be defining a default email-address(e.g. [email protected]) for all carrier notifications instead of sending real customer data to the carrier.