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Shop Integrations

Connect Karla with your e-commerce platform to automatically sync orders, track deliveries, and enhance your customers' post-purchase experience. Our integrations provide seamless data flow between your store and Karla's tracking and engagement platform.

Supported Platforms​

Karla offers native integrations with major e-commerce platforms, each designed to provide optimal performance and feature coverage:

Shopify​

Our most comprehensive integration, supporting:

  • Automatic order synchronization
  • Real-time fulfillment tracking
  • Native Shopify Flow integration
  • Webhook-based updates
  • Multi-location support

Shopware​

Enterprise-focused integration featuring:

  • Plugin-based installation
  • Custom field mapping
  • Advanced order filtering
  • Multi-shop support

Headless Commerce​

For custom or headless setups:

  • Direct API integration
  • Flexible data mapping
  • Custom webhook endpoints
  • Full control over implementation

Integration Features​

All shop integrations provide core functionality for seamless operation:

Order Synchronization​

  • Automatic imports - Orders sync in real-time as they're placed
  • Historical data - Import existing orders for complete tracking
  • Customer data - Sync customer profiles and preferences
  • Product information - Include product details in tracking pages

Fulfillment Tracking​

  • Carrier integration - Automatic tracking number processing
  • Multi-package orders - Support for split shipments
  • Status updates - Real-time delivery status synchronization
  • Event triggers - Automated notifications and campaigns

Data Security​

  • Encrypted connections - All data transfer uses HTTPS/TLS
  • Minimal permissions - Request only necessary access scopes
  • GDPR compliance - Respect customer privacy preferences
  • Audit logging - Track all data access and modifications

Getting Started​

Choose your platform and follow the step-by-step integration guide:

  1. Platform Setup - Configure your e-commerce platform
  2. Karla Configuration - Connect your shop to Karla
  3. Data Mapping - Customize field synchronization
  4. Testing - Verify integration with test orders
  5. Go Live - Enable for production traffic

Integration Architecture​

Data Flow​

  1. Order Created → Platform sends order data to Karla
  2. Fulfillment Started → Tracking numbers synced automatically
  3. Carrier Updates → Real-time status updates processed
  4. Customer Engagement → Notifications and tracking pages updated
  5. Analytics Collection → Performance metrics aggregated

Customization Options​

Customize Your Experience​

Tailor the integration to match your brand and workflow:

  • Custom tracking page branding
  • Personalized notification templates
  • Advanced segmentation rules
  • Custom event triggers

Support & Troubleshooting​

Common Integration Issues​

  • API rate limits - Optimize sync frequency
  • Data mapping errors - Verify field configurations
  • Webhook failures - Check endpoint connectivity
  • Permission issues - Review access scopes

Getting Help​

  • Documentation - Complete setup guides for each platform
  • API Reference - Technical integration details
  • Support Team - Direct assistance for complex setups
  • Community - Best practices and troubleshooting tips

Next Steps​

  1. Choose your platform - Select the integration guide for your e-commerce platform
  2. Review requirements - Ensure your setup meets integration prerequisites
  3. Plan implementation - Determine timeline and testing approach
  4. Start integration - Follow the step-by-step setup guide
  5. Customize experience - Configure branding and advanced features

Ready to connect your shop? Select your platform above to begin the integration process.