Settings
The Settings section is where you manage all account-level and technical configurations related to your Karla setup. Most customers only need to visit this section occasionally.
Recommended for: Tech, All Users
Some settings can impact live integrations, so changes should be made thoughtfully.
API Keys
The API Keys section allows you to generate an API key for direct access to the Karla API.
- This is mainly relevant if you are using custom or advanced integrations
- Standard Shopify or Klaviyo integrations usually do not require an API key
- If you plan to use the Karla API, please contact the Karla team before setting this up
Carriers
The Carriers section shows information about your carrier setup. Here you can:
- See which carriers are currently active for your shop
- Verify that shipments are being processed correctly
- View which carriers are available within the Karla system
If shipments are not being processed as expected, please reach out to the Karla team.
Integrations
The Integrations section is one of the most important parts of the Settings area. This is where Karla connects to your existing systems.
Shop Integration (e.g., Shopify)
If you use Shopify, this section allows you to:
- Manage the connection between your shop and Karla
- View or update the API key generated by the Karla Shopify app
- Ensure your store is correctly connected
Messaging & CRM Integrations (e.g., Klaviyo, HubSpot)
You can also manage integrations with messaging and CRM tools such as:
- Klaviyo
- HubSpot
- Other supported notification systems
Here you can configure:
| Setting | Description |
|---|---|
| Delivery event triggers | Which delivery events trigger notifications |
| Klaviyo segments | Whether Klaviyo segments are used |
| Shipment events | Which shipment events are sent (e.g., shipped, out for delivery, delivered) |
These settings control how delivery updates and events are communicated to customers.
Shop Profile
The Shop Profile contains general information about your brand and shop within Karla. This includes:
- Shop URL and admin URLs
- Organization or brand name
- Logo
- Brand colors
Keeping this information up to date ensures a consistent brand experience across the tracking page and communications.
User Access
The User Access section allows you to manage who can access the Karla Portal. Here you can:
- Add new users
- Assign roles and permissions
- Control which shops users can access (if you manage multiple shops)
After adding a user, you'll need to manually share the portal link with them. At the moment, users do not receive automatic email invitations.
Webhooks
The Webhooks section allows you to create webhooks for advanced use cases. These can be used to:
- Send Karla events to other systems
- Build custom workflows or integrations
This section is typically used by technical teams.
Important Note on Settings
Some changes in the Settings section can affect live data, integrations, or customer communication. If you're unsure about a setting or its impact, we recommend contacting the Karla team before making changes.
Final Tip
Most standard setups require minimal changes in Settings once everything is configured. The section is designed to give flexibility while keeping your setup stable.