Shopware

The Shopware integration allows Karla to provide notifications about shipments and claims involved in your orders natively to your admin instance.

Flows

You can configure your own flows on the data received by our systems with the Flow Builder.

Triggers

Karla provides Event Groups to your shop, which will be available in the Flow Builder via Triggers, if the Webhook Receiver setting is activated.

Actions

You can create Actions reacting on those triggers.

A common action is to send an email based on a specific email template.

Email Templates

You can define your own Email templates so they can be used within a Flow action.

You can use any of the Shopware variables in the mail text.

Karla exposes new variables on its own, received by the trigger, that you can render within the email template.

Karla variables

Any variable exposed by karla is accessible via the karla object, for instance {{ karla.tracking_number }}.

The variables exposed in this object are same as documented in Event-specific Data, (karla is the object instead of event_data in this case).